Today’s interview is with Mikhail Naumov, Co-Founder & President of DigitalGenius, a venture backed artificial intelligence (AI) company based in San Francisco & London. Digital Genius is focused on eliminating the mindless work customer service teams often have to deal with on a day to day basis so that they can focus on complex issues that technology, like a bot can’t handle. Mikhail has also just published a book: AI Is My Friend: A Practical Guide for Contact Centers. As result, Mikhail joins me today to talk AI, contact centres, hype, reality and the new book.
This interview follows on from my recent interview – Corporate Rebels and their bucket list show how to create inspiring workplaces – Interview with Pim de Morree – and is number 244 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Highlights from my conversation with Mikhail:
Mikhail Naumov is the Co-founder and President & CSO of DigitalGenius, a venture backed artificial intelligence company based in San Francisco & London.
Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer service & support conversations across text-based communication channels like email, chat, social media and mobile messaging.
At DigitalGenius, Mikhail is responsible for bringing practical applications of deep learning to the customer service operations of growing companies.
Mikhail is a frequent speaker on topics of emerging technology, AI & entrepreneurship, and has been recognized on the “Forbes 30 Under 30” list for Enterprise Technology.
Find out more about Digital Genius at www.digitalgenius.com, say Hi to the folks at Digital Genius and Mikhail on Twitter @DigitalGeniusAI and @MikhailNaumov and connect with Mikhail on LinkedIn here.
Thanks to nchenga for the image.