This post describes an experience that I recently had with my water company, Southern Water. I think it illustrates how many companies organise themselves but what […]
This post describes an experience that I recently had with my water company, Southern Water. I think it illustrates how many companies organise themselves but what […]
Research released earlier this year by Sabio and the Customer Contact Association showed that anywhere between 25% and 40% of the calls that are being handled […]
Today’s interview is with Ken Olisa OBE, who is the founder and Chairman of Restoration Partners, a boutique technology merchant bank that provides advice to technology […]
Today’s interview is with Gary Ambrosino, President and COO of Timetrade. Gary joins me today to talk about the the work that they are doing helping […]