Today’s interview is with Gary Ambrosino, President and COO of Timetrade. Gary joins me today to talk about the the work that they are doing helping a number of top banks in the USA transform their in-branch customer experience, how every retailer can now deliver a ‘Genius Bar’ experience and what retailers can do to reduce the affects of ‘showrooming‘.
This interview follows on from my recent interview: Scaling up excellence is not a footprint problem but a mindset problem – Interview with Huggy Rao – and is number ninety-nine in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Here are the highlights of my interview with Gary:
About Gary (taken from his Timetrade bio)
Gary has over 25 years of professional management experience in software, systems and early stage companies. He is responsible for leading the company’s marketing strategy, sales programs, and setting product strategy and direction. He has an established track record of conceiving, creating and leading innovation in early stage companies that result in accelerated sales and valuation growth. Before TimeTrade, Gary was CEO of Cognio (acquired by Cisco) where he pioneered the field of intelligent spectrum management and led development of an Intelligent Spectrum Management plaform now used in all Cisco WiFi products. Prior to that, Gary was VP of marketing and business development at Xionics (acquired by Zoran) where he identified the market, then developed and launched the digital document processing software used in most copiers and laser printers in the world. Earlier Gary was co-founder of SecureMedia (acquired by Google), one of the first DRM systems for online content. Gary started his career in Hewlett-Packard’s software business in Silicon Valley. Gary holds a bachelor’s degree in electrical engineering from Cornell University and an MBA from Harvard Business School.