This is a guest post from Jamie Edwards, the co-founder and COO of Kayako. It’s no secret that live chat is becoming more and more important […]
This is a guest post from Jamie Edwards, the co-founder and COO of Kayako. It’s no secret that live chat is becoming more and more important […]
Today’s interview is with Erica Volini, who is the US Human Capital leader for Deloitte Consulting. Erica joins me today to talk about the Future Of […]
Over the course of the last 18 months and since How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing was published I’ve continued […]
This is the second part of the article: 57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience. As […]