Today’s interview is with Erica Volini, who is the US Human Capital leader for Deloitte Consulting. Erica joins me today to talk about the Future Of Work, the implications for organisations, organisational transformation, Digital DNA and how the employee experience fits into all of this.
This interview follows on from my recent interview – The uniqueness in everyone is the largest asset you have in customer experience – Interview with Sam Johnson of Jamf – and is number 241 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Highlights from my conversation with Erica:
Erica is the US Human Capital leader for Deloitte Consulting. In this role, she is responsible for the 4,000+ practitioners focused on helping organizations solve their most complex and pressing Human Capital issues. In today’s world of constant disruption, those issues include: Determining the future composition of the workforce; Enabling the digital organization; Managing the cost of labor; and Optimizing the employee experience–all centered around how to optimize the intersection of people and business performance. Throughout her 20 year career, Erica has worked with some of the world’s leading organizations across multiple sectors and geographies and is a frequent speaker on how market trends are impacting the HR organization and profession as a whole. Within Deloitte, she serves as a member of Deloitte Consulting’s Management Committee and Board of Directors. She has a Bachelor of Science in Industrial & Labor Relations from Cornell University.
Check out Deloitte’s work in Human Capital and other areas here, say Hi to Erica and the folks at Deloitte on Twitter @DeloitteUS, @DeloitteTalent and @erica_volini and feel free to connect with Erica on LinkedIn here.
Thanks to Pixabay for the image.