124 results found for: proactive

5 Tips to Take Your Customer Service from Reactive to Proactive

I came to a revelation the other day after interviewing a customer service trainer about best practices for conducting mock calls. He had just described the […]

Customers Want Companies To Be Proactive When It Comes To Customer Service

Last week, I had the pleasure of chatting to Mariann McDonagh, the Chief Marketing Officer, of inContact about the results of their July 2013 customer service […]

A Story About The Benefits Of Proactive Customer Service

This post originally appeared on my Forbes.com column. Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service on […]

Proactive Customer Service Starts With Changing Your Mindset

This post originally appeared on my Forbes.com column. Too many companies assume that all they need to do to enact proactive customer service is to buy […]