I came to a revelation the other day after interviewing a customer service trainer about best practices for conducting mock calls. He had just described the […]
I came to a revelation the other day after interviewing a customer service trainer about best practices for conducting mock calls. He had just described the […]
Last week, I had the pleasure of chatting to Mariann McDonagh, the Chief Marketing Officer, of inContact about the results of their July 2013 customer service […]
This post originally appeared on my Forbes.com column. Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service on […]
This post originally appeared on my Forbes.com column. Too many companies assume that all they need to do to enact proactive customer service is to buy […]