It seems that every brand I talk to these days is doing their utmost to deliver a more personalised experience to their customers. That’s great news […]
It seems that every brand I talk to these days is doing their utmost to deliver a more personalised experience to their customers. That’s great news […]
Today’s interview is with Dr. Rob Walker, Vice President, Decision Management and Analytics at Pegasystems, a leading provider of software for customer engagement and operational excellence. […]
Today’s interview is with Alex Genov, Head of Customer Research for Zappos.com. I spoke to Alex when I was in Las Vegas in June and talked […]
This is a guest post from Kris McKenzie, Senior Vice President and General Manager for EMEA at Calabrio Today’s customers are more empowered than ever, and […]