This is the 9th interview of this year and I think you are in for a treat. Today’s interview is with Professor Patrick Barwise of London […]
This is the 9th interview of this year and I think you are in for a treat. Today’s interview is with Professor Patrick Barwise of London […]
It’s been 10 years since Fred Reichheld first introduced Net Promoter Score (NPS) in his Harvard Business Review article “The One Number You Need to Grow.” […]
#175277918 / gettyimages.com A question I have been asking myself recently is: Would Net Promoter Score (NPS) be better if it’s scale only had three numbers? […]
Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class video, audio, & web conferencing […]