Today’s interview is with Keith Leimbach, CEO of Liveops, a leading virtual contact center solutions company for the financial, health care, insurance and retail industries. Keith joins me today to talk about the human and tech balance in customer experience, striking the right balance and maintaining quality standards when you are managing a network of 20,000 virtual agents.
This interview follows on from my recent interview – Understanding a customers context is the key to self-service success – Interview with Bill Colleran – and is number 229 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Highlights from my conversation with Keith:
Keith Leimbach is CEO of Liveops and has a track record of building awesome teams and highly innovative companies. In a market starving for innovation, Liveops is a people business, creating a perfect place for Keith to lead the vision and strategy for growth. He joined as CEO in 2017 and also serves as a board member, mentor, and dad.