Today’s interview is with Todd Eby, the Founder & CEO of Success Hacker, a boutique customer success advisory firm focused on education, recruiting, consulting and success hacking services. Todd joins me today to talk about why he thinks the the future of customer success is agile, why that is and what firms need to learn to do in order to be more successful.
This interview follows on from my recent interview – Bringing together disparate data sources is key to creating stand out customer experiences – Interview with Dave O’Flanagan of Boxever – and is number 213 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my interview with Todd:
About Todd (taken from his Success Hacker bio)
Todd Eby is the Founder & CEO of Success Hacker, a boutique customer success advisory firm focused on education, recruiting, consulting and success hacking services.
He has has over 23 years of experience in building and leading high-performing Professional Services, Customer Success and Product Development teams at high-growth technology companies. Todd’s operational executive experience, primarily focused on the B2B/B2C software space, ranges from early stage startups to large multi-national enterprise software companies including Zenefits, Five9, Genesys Telecommunications and Avaya.
Thanks to Dave Gray for the image.