Here’s some insights and research that I’d like you to consider:
One, the world is full of different types of people, both introverts and extroverts. According to Susan Cain, the author of Quiet: The power of introverts in a world that can’t stop talking, at least a third of the world’s population are more introvert than extrovert, and some of the world’s great artists, leaders, inventors, innovators and entrepreneurs are introverts too.
Two, here’s some insights about typical introvert behaviour:
These images come from an interesting slideshow, infographic and article that you can find here. They made me think that many modern workplaces and cultures can tend to work better for extroverts rather than introverts. Given that, I wonder how much we ‘lose’ in terms of performance, engagement, insight etc if you are introvert in one of those environments.
Three, a recent article in The Economist reported that Gensler, a design firm, through it’s research has uncovered some interesting insights about the impact of office design on performance, productivity, innovation and collaboration. Over the last five years, they have asked more than 90,000 people in 155 companies across ten different sectors for their thoughts on modern office design and, in particular, open-plan office design. They found that:
Now, given the focus of this blog is to explore how best to improve customer service and customer experience, I think the the insights and research above raise a number of interesting questions:
I’m not sure there are definitive answers to these questions but I thought they deserved asking.
What do you think. I’d appreciate your thoughts on this.
Thanks to Holidayextras for the image.