Today’s interview is with Richie Manu, who is Programme Director (Culture & Enterprise) at University of the Arts London, a multi-award-winning lecturer, a designer, creative consultant and author. Richie joins me today to talk about how the student and educator experience has changed over the last few months, what customer experience means to him and design-led, creative businesses and art entrepreneurs and what the future of experience looks like from his perspective.
This interview follows on from my recent interview – Proactive support is the holy grail of customer support – Interview with Paul Adams of Intercom – and is number 363 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Richie:
Richie is the Programme Director (Culture & Enterprise) at University of the Arts London as well as a multi-award-winning lecturer, designer, creative consultant and author.
He teaches the MA Applied Imagination course at Central St. Martins and also lectures at The London College of Fashion teaching MA Fashion Entrepreneurship.
In his professional practice, he works with many individuals and organisations to achieve targets and results for growth and advancement as well as acting as an advisor to start-ups and entrepreneurs devising strategies on standing out in competitive fields.
Richie also holds a Masters Degree in MA Design Studies and also a Post Graduate Certificate for Teaching in Higher Education and is also a Fellow of the Higher Education Authority. Richie has received numerous awards including the UAL Teaching Award which recognises teaching excellence and professionalism.
Finally, he is also the author of the best-selling book: You: Rebranded: be seen, be heard, get noticed.