Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of moving 1,000 employees spread out over 9 locations around the globe to remote working, his experience through the pandemic so far, what’s gone well, what’s not gone so well, what they have learned and what they are focusing on going forward.
This interview follows on from my recent interview – Four key factors that are framing the challenges for organisations going forward – Interview with Jo Causon of The Institute of Customer Service – and is number 353 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
NOTE: A big thank you goes out to the folks at Amplexor for sponsoring my podcast for the coming month.
Amplexor is preparing to launch a really exciting virtual series called: Ignite Revenue Through Content which will feature leading speakers and thinkers in short, punchy and thought-provoking bi-monthly episodes exploring and highlighting insights and best practices of how to leverage Content as a strategic differentiator.
It’ll run from August through mid-December and kicking it off on August 20th will be yours truly talking about “Unleash(ing) your Inner Punk: a Rebellious Take on Customer Engagement”. I think the session that we have organised will be awesome, it’s a real honour and I’m really looking forward to it.
So, go to Amplexor.com to find out more and register.
Here’s the highlights of my chat with Dean:
Dean Robison is the SVP of Global Technical Support at ServiceNow. Dean has over 20 years of experience in Silicon Valley, most recently as the Chief Customer Officer at InsideSales.com and a 13 year run at Salesforce with leadership roles in professional services, customer support and M&A integration. Dean has an MBA from Santa Clara University and a B.S. in Systems Engineering from the U.S. Naval Academy. Dean spent 10 years in uniform as an artillery officer in the United States Marine Corps.