Today’s interview is with Dan Simpson, CEO of Taziki’s Mediterranean Café, which is a fast casual chain of franchised restaurants based in Birmingham, Alabama that purveys Greek and Mediterranean cuisine such as gyros, sandwiches, soups, and salads. Dan joins me today to talk about Tazikis and eudaimonia, what it is, how they bring it to life, bringing hope and joy to others and what companies should be doing differently to improve their customer experience.
This interview follows on from my recent interview – If you want to improve your B2B customer experience, manage customer distress – Interview with Robert C. Johnson of TeamSupport – and is number 315 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Dan:
Dan Simpson, CEO of Taziki’s Mediterranean Café, which is a fast casual chain of franchised restaurants based in Birmingham, Alabama that purveys Greek and Mediterranean cuisine such as gyros, sandwiches, soups, and salads.
Dan Simpson was named CEO in February 2018 after serving as Chief Innovation Officer starting in May 2016.
Previously, he was a Taziki’s franchisee and managing partner at Fresh Hospitality from January 2015 until May 2016. Mr. Simpson was the founder and CEO of ToGo Technologies from May 2012 until January 2015. He was the Chief Development Officer of Dispensary of Hope, Nashville, Tennessee from May 2008 until May 2012. Dan earned his BS in Science from Clearwater Christian College followed by his MBA from West Virginia University. Born in urban Philadelphia and raised in rural Maine, Dan and his wife Kim now live in Nashville, TN, with their 3 kids. Dan serves on the boards of the Shalom Foundation/Moore Pediatric Surgery Center and Dovehouse Ministries and is a member of TedXNashville Society of Fellows.
Thanks to Wikimedia for the image.