Today’s interview is with Anthony Abbatiello, principal, Deloitte Consulting LLP and the Human Capital practice’s Digital leader. He joins me today to talk about Deloitte’s newly released annual Global Human Capital Trends Report (2018), some of the trends that emerged from the report and what they mean for leaders and entrepreneurs looking to build a business intent on delivering a great customer and employee experience.
This interview follows on from my recent interview – You don’t need more than 3 or 4 quality data points to deliver a personalised customer experience – Interview with Jonathan Lacoste (co-founder and President) and Ben Cockerell (VP of Marketing) at Jebbit – and is number 261 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my interview with Anthony:
About Anthony (taken from his LinkedIn bio here)
Anthony Abbatiello is a Principal in Deloitte’s Human Capital practice, based out of the New York office, and is the firms global head of the leadership consulting business. Anthony has spent a majority of his career consulting with Chief Human Resources Officers, Chief Talent Officers and other C-Level executives on building high performance businesses that drive optimization and growth through HR Strategy, Talent Management, HR Service Delivery and HR Technology. At Deloitte, Anthony is the Digital Leader for the Human Capital business and Global Leader of Deloitte Leadership businesses. He works at the intersection of Deloitte Digital and Human Capital to drive our business helping clients activate their unique digital organization and talent.
Anthony began his career helping Financial Services clients increase the effectiveness of HR by creating innovative strategies, global operating models and bringing HR into the digital age. He also helped pioneer Accenture’s HR Transformation capabilities with the first HR Outsourcing arrangement in the Financial Services industry. Continuing to build expertise in Enterprise Business Transformation, Anthony has led key Mergers/Acquisitions and the transformation of global enterprise functions such as Operations, Finance, Risk Management and Technology.
Anthony was named one of the Top HR Trendsetters of 2014 (HR Magazine) and is considering one of the leading Advisors to CHROs and their leadership teams.
Finally, Anthony holds an adjunct professor appointment at New York University in the Graduate Program in Business teaching classes in Organizational Analysis and Human Resources.
Anthony resides in New York City and spends his personal time with friends, family and working on hobbies such as traveling, charity work and the continuous search for the best restaurants, and wine, in the world.
Thanks to Pixabay for the image.