Today’s interview is with Jacob Morgan, a speaker, advisor, futurist and best-selling author on the future of work. Jacob joins me today to talk about his new book: The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate, the extensive research project that fueled the book, the RoI of employee experience and what we can learn from the book.
This interview follows on from my recent interview – Focus on the right things to drive your own customer experience revolution – Interview with Susan Ganeshan – and is number 217 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Highlights from my conversation with Jacob:
About Jacob (adapted from his own site and LinkedIn bios)
After having terrible jobs working for other people Jacob went off on his own to research and explore how work and everything we know about it is changing. Today Jacob Morgan is one of the world’s leading authorities on the future of work, employee experience, and how the workplace is changing.
He is a best-selling author, keynote speaker, and futurist who advises business leaders and organizations around the world.
He has written three books: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).
His work has been endorsed by the CEOs of: Cisco, T-Mobile, St. Jude Children’s Research Hospital, Schneider Electric, Best Buy, KPMG, AARP, Pandora, and many others.
Jacob frequently speak at conferences and events all over the world on topics ranging from the future of work, employee experience, AI and automation, management and leadership, innovation, the internet of things, and other related themes.