Today’s interview is with David Politis, who is founder and CEO of BetterCloud, which provides critical insights, automated management, and intelligent data security for cloud office platforms. David joins me today to talk about proactive customer service, putting it into practice, how they make it work for their company and how it is allowing to differentiate themselves from their competition.
This interview follows on from my recent interview – Innovation, customer experience and co-design partnerships with your customers – Interview with Gary Miles of Amdocs – and is number 156 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with David:
About David (taken from his BetterCloud bio)
David Politis is the founder and CEO of BetterCloud where he oversees the day to day activities of the company and is responsible for the overall product vision and business strategy. As a pioneer in the cloud services industry, David has vast experience launching and building high growth technology companies and an immense passion for enterprise cloud technology.
Before founding BetterCloud, David was an early employee of Cloud Sherpas, the preeminent global provider of cloud services for Google Apps. As the VP of SMB Solutions, David led Cloud Sherpas to become the leading Google Apps services provider and reseller to small and medium sized businesses worldwide. He also managed product development for SherpaTools, which became the #1 ranked admin tool in the Google Apps Marketplace. During his tenure at Cloud Sherpas, David forged a close relationship with Google’s enterprise team.
Prior to Cloud Sherpas, David was the founding employee and General Manager of Vocalocity (acquired by Vonage [NYSE: VG]), which he grew into one of the top providers of cloud PBX technology. As General Manager, David ran day to day operations and led the company’s product strategy.
David is a native of New York City and holds a Bachelor’s degree in Economics from Emory University. He has contributed to Mashable, VentureBeat, Forbes, The New York Times, BetaBeat and others and has a monthly column in TechRepublic’s Google in the Enterprise blog.