Today’s interview is with Girish Mathrubootham, who is founder and CEO of Freshdesk, an online customer support Saas software solution. Girish joins me today to talk about how to turn customer service into a marketing opportunity/asset.
This interview follows on from my recent interview: Most websites fail to facilitate the customer journey – Interview with Mark Lancaster of SDL – and is number ninety-two in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Here are the highlights of my interview with Girish:
About Girish (taken from his Freshdesk bio)
Girish is the founder and CEO of Freshdesk, and is in a permanent state of Sahelu with customers. He is also the official Foosball Champ at Freshdesk (though he sometimes loses out on revenge games, just for the kicks). When he isn’t conjuring up interesting product ideas, talking to investors, or beating little children at Foosball, he loves walking around the floor and being the Guy with the Answers.
Girish comes with over 15 years of experience in making and marketing best-in-class enterprise IT management software, and a pedigree of having some of the happiest customers in the world. Before starting Freshdesk, Girish was the VP of Product Management at the ManageEngine division of Zoho Corp.