Following on from my recent interview, Employee engagement is not something that is done to employees – Interview with Kevin Kruse, today I’m very excited to share with you an interview that I recently conducted with Frank Eliason, the father of social service or customer service on social media, about his new book.
This interview makes up number twenty-five in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
Below are highlights from our interview:
About Frank (from his website)
Most people have learned about me through my work from Comcast and in Social Media. I am very proud of that work, but there is a little more to me then that! Hopefully everyone will learn a little bit more about me as well as my thoughts for Customer Service and Social Media. Today I am SVP of Social Media for Citibank in New York. At this time I live in the Philadelphia area, near where I grew up. I am married to Carolyn and we have 3 children: Lily, Robyn, and our angel Gia. Besides enjoying helping others, my interests are sports, especially football. I am also a gadget geek; I love my electronics!
Today I am privileged to serve on the Board of Directors for both the Council of Better Business Bureaus and the Society of Consumer Affairs Professionals.
I have always looked at the work I do as simply common sense, but I have been privileged to be recognized by some wonderful people.
Thanks to JasperVisser for the image.