Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
This is a guest post by Kayleigh Alexandra, a writer for Micro Startups. Trying to predict the economic future is a fruitless task. The truth is, […]
This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting. In recent years, financial services companies have become increasingly aware of the emotional […]
In the middle of December, I published a predictions piece called 11 Customer-Experience-Related Predictions For 2021. While I stated that I don’t really like writing prediction pieces, […]