I don’t know about you but when faced with an IVR system (Interactive Voice Response system), you know then ones where you are presented with a […]
I don’t know about you but when faced with an IVR system (Interactive Voice Response system), you know then ones where you are presented with a […]
This is a guest post from Wes Towers, owner of Omnific Design in Australia and author of: The Simple Manifesto. Every day, new online marketing fads […]
Today’s interview is with Rob Siefker, Senior Director of Customer Service Operations at Zappos.com and one of the speakers at Zappos Insights, a team within the […]
Today’s interview is with Jim Barnett, who is the chief executive officer, co-founder and chairman of Glint, an employee engagement platform which uses machine learning and […]