34 results found for: customer expectations

Customer neglect is real and needs to be managed, as do customer expectations

Eng Tan and Daniel Rodriguez, the CEO and CMO of Simplr, respectively, have a theory. In their 2021 book: Experience is Everything, they say that customer neglect is on the […]

Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk

Today’s interview is with Adrian McDermott, Chief Technology Officer at Zendesk. Adrian joins me today to talk about the new Zendesk CX Accelerator report, the main […]

Service 2020: Megatrends for the Decade Ahead – Report and Some Reflections

photo credit: ChazWags I was lucky enough to recently come across a report written by The Economist Intelligence Unit, a research, analysis and publishing sister business […]

Is big data a potential distraction?

#180405686 / gettyimages.com Over recent months, I’ve read numerous articles that have reported that many executives are struggling with ‘Big Data’. In fact, many studies report […]