The world has changed so much from just a week ago. Such is the impact that the coronavirus pandemic is having on our daily lives.
It’s also having a huge impact on customer service, support and experience teams around the world.
Last week, I sat down (virtually, of course) with Ian Williams from Jericho to discuss how companies and their customer experience/service is going to be impacted by the coronavirus outbreak and what they should be doing about it.
This was part of Ian’s CX Club Vlog.
Check out the karate chop freeze frame!
Ian and I were able to put our heads together and come up with some really interesting and useful stuff in this video. So, do check it out.
Just after that video came out, I got a note from a good friend of mine, Martin Hill Wilson, who has also been busy and has produced a very informative video on communicating in anxious times. He pays particular attention to how people react under stress and the implications of that on how we communicate.
It’s definitely worth a watch too.