I came across this video from Dennis Snow at his blog the other day and I thought I’d share it with you as I love its simplicity. Dennis’ background is that he worked (starting at the bottom and worked his way up) for the Disney corporation for 20years, has written a couple of great books on Disney World and customer service and now consults and talks to large corporations about how they can create more “magical” customer experiences.
Here’s my summary of what his four steps to creating a culture of customer service excellence and below is the video:
Here’s Dennis’ video:
Simple, don’t you agree? Many companies do try and do this and Dennis shows how there is a really straightforward way to create such a customer service led culture. So, where do many companies fall down?
Thanks to dawnzy58 for the image.