Given that we are just entering a new year I thought I would give a little reprise to something I wrote just over 12 months ago […]
Given that we are just entering a new year I thought I would give a little reprise to something I wrote just over 12 months ago […]
I came to a revelation the other day after interviewing a customer service trainer about best practices for conducting mock calls. He had just described the […]
Recently, I read an article on the BBC site about how UK Cabinet Office minister Oliver Letwin wants to transform a large amount of the UK’s […]
Today’s podcast interview is a little different as it is an interview that I did earlier this year with the folks over at Engage For Success. […]