Today’s interview is with Minter Dial, keynote speaker and consultant on branding, new tech and digital transformation for blue chip companies, conferences and events around the world. Minter joins me today to talk about his new book: Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, why the development of empathy is becoming so important, how we can develop it not only within ourselves but also the machines that we develop and what to watch out for when we do so.
This interview follows on from my recent interview – Building your positivity muscle and the impact it can have on customer experience – Interview with Matt Prowse of IAG – and is number 293 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Minter:
After a long and successful international career at L’Oréal, Minter Dial returned to his entrepreneurial roots to become a thought-leader, author, consultant and professional speaker. Working in partnership with a select group of associates, Minter has spent ten years helping senior management teams and Boards to adapt to the new exigencies of the digitally enhanced marketplace. Minter has worked with world-class organisations to help activate their brand strategies, and to integrate new technologies and digital tools, devices and platforms. Above all, Minter works to catalyse a change in mindset and dialling up transformation.
Check out Minter’s newest book Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, his previous book, co-written with Caleb Storkey: Futureproof, How to get your business ready for the next disruption and his award-winning book and documentary, The Last Ring Home.
Thanks to Pixabay for the image.