I deliver tailored workshops and seminars designed to enhance strategy, marketing, customer experience and customer service skills for a range of organisations from large, publicly traded companies to leading professional service firms and fast-growth and established smaller businesses.

Everyone from leaders and senior executives to frontline staff need to develop the mindset and skills to enable them to build better relations with customers and clients, respond to problems and enquiries and nurture those relationships so that they deliver more in the future.

As a result, I design and deliver in-house workshops and training for my clients that fits their specific needs. These tend to combine, where appropriate, the most up-to-date tools and techniques, my own research and experience with insight and context about the client's challenge. These combine to produce a stimulating and interactive experience.

Example areas covered include:

  • How to embrace your inner CX punk
  • Building a market leading client experience
  • How to engage your employees, your customers and drive increased profitability
  • The link between customer and employee engagement and what to do about it
  • What does great customer service mean for your business
  • How To Wow - Key insights to help you design and deliver market beating customer service that your customers talk about

Feedback from some recent workshops:

Great speaker/information/educational and entertaining!
Practical advice. Not too daunting. Made it all seem doable!
Knowledge and style and speaker's honesty
Quality speaker and good interaction and practical activities
Fast paced / knowledgeable and relevant
Concise, well presented info on a complex topic - lots of info and leads to follow
Clear, good tips, well run, excellent speaker, inspiring!

So, if you your team or your business may benefit from similar seminars or workshops – either the ones listed above or another topic, then please get in touch via the details below.

NOTE: Running workshops for international clients can involve a lot of international travel so in order to minimise my impact on the environment I carbon offset all of my international travel.

If you have any questions or would like to discuss a workshop or training requirement then feel free to......

Send me an email

Or, give me a call

+ 44 (0)7971 608821