October 11, 2010 October 11, 2010Building a customer centric team – It starts before you hire themI was walking along the street the other day and I spotted this advert. It made me do a double take for a number of reasons […]
March 20, 2010 March 20, 2010Customer retention: How do you make your customer waiting experience sticky?This is a story about customer retention when faced with queuing. If you are like me then I really don’t like waiting or queues. I think […]
March 17, 2010 March 17, 2010Customer Retention: Hugging Your Way to Better Client RelationsJust a short post today, as I just got back into the office yesterday as I went climbing with a friend for a couple of days. […]