your customers

September 25, 2012

Employee engagement and happier customers: Is it as simple as saying ‘Well done!”

In mid-August, Globoforce released the results of its first UK Workforce Mood Tracker survey, which aims to provide an insight into the mood of the UK […]
June 19, 2012

Ignoring complaints on social media may be deafening your customers

I read an article recently on TechRadar’s site (70% of customer complaints on social media ignored: Marketing ignores 70% of social media complaints). Now, if you […]
June 15, 2012

Reinventing customer experience in the legal sector – Interview with Karl Chapman of Riverview Law

Following on from my recent interview, Extreme Trust and why it’s important for your customers and your business – Interview with Martha Rogers and Don Peppers, […]
June 11, 2012

Accountants, Solicitors and Architects: Your customers are on social media looking for you. Where are you?

A few days ago there was an article that was posted on the Management Today website called: The top five professional services searched for on Twitter. […]