June 16, 2025
Today’s interview is with Nikola Mrkšić, Co-founder & CEO of PolyAI, a leading supplier of Conversational AI for automated customer service. We talk about some recent […]
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- mathematics
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- mobile application
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- moment of truth
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- monitoring
- morale
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- Not Listening
- nps
- Nps Score
- NTT
- Nudge
- Nudge Theory
- Nunwood
- O2
- Objectives and Key Results
- Occupop.
- Ofer Tirosh
- Office Noise
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- Ogilvy
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- Oisin Lunny
- OKR
- old brain
- Olivier Jouve
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- Omni Channel Experience
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- on premise
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- One Agenda
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- Onesixtyfourth
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- Online Chat
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- Online Marketers
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- online questionnaires
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- opaque
- Open Innovation
- open network
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- opinion
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- OpinionWay
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- Optician
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- organisation
- Organisation Change
- organisational
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- Organisational Structure
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- organisational surveillance
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- Oscar Munoz
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- outreach
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- outsourcer
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- Overall Experience
- Own Content
- ownership
- Oxfam
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- p&o cruises
- paddi
- paddi lund
- Paige O'Neill
- Pain Quotidien
- paint
- Pal's Sudden Service
- Pam Warren
- pandemic
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- Parloa
- partnership
- partnerships
- PARTTEAM & OEMKIOSKS
- party
- Pascal Van Opzeeland
- passenger experience
- passion
- Pat Carrigan
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- patient experience
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- patrick barwise
- Patrick Cornish
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- Paul Adams
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- Pay Increase
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- paying attention
- Peer-to-peer Lending
- Pega
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- Pegasystems
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- pendo
- People
- people analytics
- people development
- People Learning
- People Read
- people talking
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- peppers & rogers group
- perceive
- perception
- perception gap
- Performance
- Performance Improvement
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- Performance Review
- permission marketing
- Persado
- Persona
- personal
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- personal relationship
- Personal Relationships
- personal responsibility
- personal touch
- personal website
- personalisation
- personalisation at scale
- personality
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- Personalize Experience
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- personalized marketing
- Pet Products
- Peter A. Hunter
- Peter Bell
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- Pets At Home
- Phil Barden
- Phil Lewis
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- philosophy
- phone
- Phone Apps
- phone calls
- Phone Conversation
- Phone Service
- phrases
- Piece of Cake
- Piece of Cake Moving and Storage
- Pierce Buckley
- pillars
- Pim De Morree
- Pink Goldfish
- pipelinersales.com
- pitfalls
- Pitney Bowes
- places
- Planning
- Play
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- Plum Voice.
- podcast
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- Point Scale
- political brands
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- Poly AI
- PolyAI
- poor customer service
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- Popular Channels
- Positive Customer Experience
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- possible solutions
- Post Office
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- Powerhouse
- PPR
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- Practical Guide
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- pragmatism
- Prashaant Huria
- Prashanth Krishnaswami
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- predictable AI
- Prediction
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- Preferred Channel
- Premier League
- prepaid mobile phone
- pret
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- PRFAQ
- pricing
- primacy effect
- Principality
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- Priyomes
- proactive
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- Proactive Services
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- Proactivity
- Problem Solving
- Process
- Process Fabric
- process management
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- ProdecureFlow
- product
- Product Innovation
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- product/services
- Production Economics
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- profanity
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- profit
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- Programmatic Marketing
- programme
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- Promises
- Propellernet
- Property
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- Prophet
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- Provide Excellent Customer Service
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- Providing Feedback
- pruning
- psd2
- Psfk
- psp rare
- psychology
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- publishing
- pulse survey
- Punk
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- Pura Vida Bracelets
- Purpose
- Purpose Driven
- Purposeful design
- putting customers first
- Puzzel
- PV Kannan
- PVK
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- QA
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- Quality
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- Qualtrics
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- quarters
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- question
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- queue
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- queuing
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- Quiq
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- Rabbie Burns
- RAC
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- racism
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- RAG
- RAIN
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- rare
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- rate increase
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- Ray Biggs
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- RCS
- reach
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- rear view mirrors
- rearview mirror
- rearview mirrors
- Rebecca Martin
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- reboot
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- recent articles
- recent interview
- Recession
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- Reckitt
- recognition
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- Recruiting Methods
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- Red Goldfish
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- referral
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- referrer
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- regal.io
- Reinvention
- relation
- relations
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- Relative Attractiveness
- relay race
- relevance
- Remote employees
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- renew
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- report
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- reports
- reputation
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- Requesting Feedback
- research
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- research report
- Resolution revolution
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- resource
- respect
- response rate
- response rates
- responsetek
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- Rest
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- retail
- Retail Bank
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- retail job
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- retail week
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- retain
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- Retrieval-Augmented Conversation
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- Rev Ops
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- Reverb.com
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- revolution
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- riad dar mimouna
- ricardo semler
- Rich Communication Services
- Richard Bassett
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- rife
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- roaming
- Rob Brown
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- Robin Čalić
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- Robotics Technology
- robust network
- rock climbing
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- rocky howard
- Roger Beadle
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- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
- Ron Secrist
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- Rooms
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- Rooter Hero Plumbing & Air
- Rory Sutherland
- Rosie Jones
- Ross Daniels
- Rotterdam
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- Roxie Strohmenger
- RPA
- rubbish
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- rule
- rules
- Running
- Ryan Cheyne
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- Ryan McDonald
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- saas
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- Sabio
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- sacred cows
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- Sales
- Sales And Marketing Software
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- Salesflare
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- Sam Boonin
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- Sample Size
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- san antonio
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- Sandra De Zoysa
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- SAP
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- save a million hours
- SCA
- scale
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- schemes
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- science
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- Scott Addington
- scott gould
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- Scourie
- Scourie Hotel
- Sdl
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- search
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- Sebastian Henkes
- See You Tomorrow
- seedrs
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- segment compatibility
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- Semafone
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- service
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- SERVICEBRAND
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- serviceMob
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- seth
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- Sexual Wellbeing
- shackled by the skills gap
- Shafqat Islam
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- share love
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- shawshank
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- shop online
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- short term
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- Sid Banerjee
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- silence
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- Simon Moore
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- sir terry leahy
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- six keys
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- skill
- Skill Acquisition
- Skills
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- small batch coffee
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- smart
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- Smart Insights
- smartphone
- smartphones
- smashing magazine
- sme
- SMEs
- smm11
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- social
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- software
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- Sol
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- solution
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- Some Tips
- sonic branding
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- Sophie Cheng
- sort your brain out
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- speech analytics
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- speed
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- Spitch
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- sponsor videos
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- step by step guide
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- Stickiness
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- Story
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- structured data
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- success
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- Susan Ganeshan
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- sustainability
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- Suvi Lindfors
- Swati Kungwani
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- swimming against the tide
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- talker
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- thank you
- The Age Of Agile
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- The Co-operative Bank
- The Commonwealth of Self Interest
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- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
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- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The Intuitive Customer Podcast
- The JOLT Effect
- the link
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- the most
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- The PRFAQ Framework: Adapting Amazon’s Innovation Framework to Work for You
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- The Storytellers
- the team
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- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- TheyDo
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- Thom Gruhler
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- Todd Eby
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- Tomedes.
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- toms shoes
- Toni Keskinen
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- Top Tasks
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- Touchpoint
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- township
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- TP
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- translation
- transparencies
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- transport
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- treats
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- true customer
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- trust
- trusted
- Trustpilot
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- TSB
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- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
- Twilio SIGNAL London
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- Ty Givens
- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
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- Unbabel
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- Unconscious Bias
- uncrowd
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- Unemployment
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- unified desktop
- Unilever
- united airlines
- united breaks guitars
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- University of Arkansas
- University of Southern California Marshall School of Business
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- Unorthodox Ventures
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- unum
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- Upshot.ai
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- us
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- usability
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- using social media
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- vanguard method
- vanity metrics
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- video
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- Viisi
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- Virtual Assistant
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- Vivek Jetley
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- VoA
- VoC
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- voicemail
- Volatility
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- Voyo Popovic
- VR
- VRx
- vulnerable customers
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- wadds
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- wait customers
- waiting
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- we make cool shit
- web 2.0
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- WelcoMe
- well being
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- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
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- white papers
- whitepaper
- who is
- Why Customers Leave
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- WiCX
- will beckett
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- word
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- writing
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- X Index
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- Yammer
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- youth
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- Zurich Insurance Group
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February 5, 2025
February 5, 2025
Today’s podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention […]
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