August 1, 2012

Social Customer Service: How to Get Over Your Fear of Social Media

Following on from our interview (The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk) Mikkel agreed to write a […]
July 11, 2012

Word of mouth marketing and how to get bloggers talking about your business: Free Guide

Back at the end of March this year I published a post called: If you want to reach more customers then get your blogger outreach programme […]
June 11, 2012

Accountants, Solicitors and Architects: Your customers are on social media looking for you. Where are you?

A few days ago there was an article that was posted on the Management Today website called: The top five professional services searched for on Twitter. […]
May 17, 2012

Customer Service: Which Retail Banks are Most Responsive on Twitter – Brandwatch study

This was a guest post that I did for Brandwatch, the social media and monitoring tools business, and originally appeared on their blog here. I have […]