March 5, 2012

Customer Service lessons from Brailsford and Team GB cycling

photo credit: AndyCunningham Continuing on from my last post (Great customer service and experience is a lot about listening and then doing the things that you […]
October 19, 2010

Do great customer service and low-paid staff go together?

Does the public know something about pay and customer service that the business community has missed? Does the business community and organisations have the balance wrong? […]
October 11, 2010

Building a customer centric team – It starts before you hire them

I was walking along the street the other day and I spotted this advert. It made me do a double take for a number of reasons […]
October 6, 2010

Employee Engagement: Is it time to reboot your vision and your team?

Ever get that feeling that your employees are not really there and are itching to move on after some tough times and layoffs? (although the tough […]