June 19, 2012

Ignoring complaints on social media may be deafening your customers

I read an article recently on TechRadar’s site (70% of customer complaints on social media ignored: Marketing ignores 70% of social media complaints). Now, if you […]
June 11, 2012

Accountants, Solicitors and Architects: Your customers are on social media looking for you. Where are you?

A few days ago there was an article that was posted on the Management Today website called: The top five professional services searched for on Twitter. […]
February 4, 2012

Is social customer care a good form of the ‘tail wagging the dog’?

photo credit: lotje Below is a twitter exchange that I had in the last couple of days with the folks across at Frog Solutions. I really […]
October 28, 2011

#Likeminds – Innovation and Opportunity – How to best lose your customers! – Great ideas, insight and time to reflect.

photo credit: Adam Tinworth Last week I was lucky enough to attend the Likeminds conference in Exeter. If you haven’t heard of Likeminds then do check […]