April 25, 2014 April 25, 2014Is gossip holding back your employee engagement efforts?A few days ago, I saw an article on a new global employee engagement study which had just been released by ORC International. The study which […]
February 11, 2014 February 11, 2014Do You Need To Change Your Organisational Structure To Improve Your Customer Experience?I’ve been thinking about whether an organisation’s structure impacts it’s ability to deliver great customer experiences recently. I’ve also been exploring this in my podcast interview […]
December 16, 2013 December 16, 20134 Reasons Your Employees Just Don’t CareThis is a guest post from Kelly Gregorio. As the leader of your team your employees’ attitudes can make or break your day. From effort to […]
November 22, 2011 November 22, 2011Building a stronger organisational and business culture starts with NoRecently, I came across an article in Strategy & Business by Booz & Company called The Global Innovation 1000: Why Culture Is Key, which looks at […]