Net Promoter Score

May 12, 2010

Social Media Tools Make Net Promoter Score an Imperative

A couple of days ago I referred to an experience my fiancee’s mother had with a bed company here. This got me to thinking about the […]
April 12, 2010

Net Promoter Score: It could change your life

In a post I wrote back in January called “Do customer surveys do more harm than good?“, which touched on a strategy called your Net Promoter […]
January 28, 2010

Do customer surveys do more harm than good?

I was with a client on Thursday and we were chatting about his business when he received a call from a person who wanted to conduct […]