December 7, 2019 December 7, 2019Oh my words! I’ve been blogging now for just over 10 yearsI’m proud to say that I have now been blogging on this site for just over ten years. The first post went live in late 2009 […]
October 18, 2019 October 18, 2019How many exposure hours have you had recently with your customers?Back in April, I talked to Andy Macmillan, CEO of UserTesting, about a new industry report that they had released – The Rise of the Experience […]
May 6, 2019 May 6, 2019Behavioural economics, alchemy, customer experience and the power of ideas that don’t make sense – Interview with Rory SutherlandToday’s interview is with Rory Sutherland, Vice Chairman of Ogilvy in the UK and author of a new book: Alchemy: The Surprising Power of Ideas That […]
March 10, 2019 March 10, 2019What’s stopping you from doing the best work of your life? – Interview with Aaron DignanToday’s interview is with Aaron Dignan, founder of The Ready, an organization design and transformation firm, and author of a new book: Brave New Work: Are […]