July 14, 2021 July 14, 2021Hyper-Personalisation in Financial Services: What is it and how to achieve it.In the second half of May, I hosted a webinar discussion on Hyper-Personalisation in Financial Services. I was joined by Ian Ashby, Principal Strategist for Customer […]
August 3, 2018 August 3, 2018Customer service has an ROI too – but it’s not always easy to deliverThis is a guest post by Matt Phillips, VP, Sales & Systems, Diebold Nixdorf UK/I. We are in the age of ‘now’, with customer demands shaping […]
January 26, 2018 January 26, 2018The threat of PSD2 and how getting the basics right will help incumbent financial service providers prosperI remember a situation that happened around 10 years ago when I was applying for a mortgage from my bank. When making the application I was […]
October 24, 2011 October 24, 2011Why do some businesses get more flack on social media than others?photo credit: flydime Why do some businesses get more flack on social media than others? A couple of months ago, I read an article on bnet […]