April 30, 2012 April 30, 2012Customer Experience: Is it time that you gave your law firm a caffeine shot in the arm?In a recent post (Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are […]
April 13, 2012 April 13, 2012The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond PhilosophyFollowing hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
March 22, 2012 March 22, 2012Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are to prosperLaw firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]
February 28, 2012 February 28, 2012Great customer service and experience is a lot about listening and then doing the things that you are not asked to do.I haven’t posted for a few days as I’ve been away in Marrakech with Hana following our wedding last week. So, today after arriving back on […]