June 25, 2021 June 25, 2021Is your employee engagement strategy right for 2021?This is a guest post from Shandel McAuliffe, Head of Content at Cezanne HR. A lot of businesses probably haven’t had much time to review their […]
May 11, 2021 May 11, 2021Why should you personalize everything for your customersThis is a guest post from Jill Goodwin, a Content Master & Writer of Amazing Ideas. Your customers want to feel noticed. They’re keen to communicate, […]
February 2, 2021 February 2, 2021Why creating empathy in your customer service is so hardIn the summer of 2019 I published a new book called Punk CX. It came about due to my frustration with the lack of progress with […]
December 5, 2020 December 5, 2020The secrets behind tapping into your customer’s imagination – Interview with Chip BellToday’s interview is with Chip R. Bell, a keynote speaker and consultant in customer loyalty and service innovation as well as a 24 time author of […]