April 10, 2012 April 10, 2012Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer ServiceIt’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work […]
October 8, 2010 October 8, 2010How you think about complaints will determine how you deal with themHow we think and feel about things can go a long way to explaining how we behave. For example, if you don’t like sales or networking […]
August 26, 2010 August 26, 2010Jim Rohn: Work harder on yourself than you do on your jobAdrian is currently away on a holiday adventure so we thought you’d enjoy a dip into the archives to re-visit some posts that you may not […]
January 18, 2010 January 18, 20108 Ways to Get More Out of What You've Got, Your Team, Hit Your Targets and Still Grow Your BusinessWe’re not out of the woods yet…. Resources are stretched…. and a lot people are asking: How do I get more out of what I’ve got […]