electronic commerce

August 27, 2012

Big data insight into customers behaviour can be good but immersion and observation are better

Big Data: The Map Is Not The Territory Big data insight into customers behaviour can be good but sometimes the answers are right in front of […]
August 1, 2012

Social Customer Service: How to Get Over Your Fear of Social Media

Following on from our interview (The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk) Mikkel agreed to write a […]
July 20, 2012

Customer Service: Here’s Some Tips on How to Ensure Self-Service Success

Back in April Lauren Carlson, a CRM Market Analyst at Software Advice, provided a guest post (Five Great Customer Service Apps for Mobile) whilst I was […]
April 6, 2012

Five Great Customer Service Apps for Mobile

As many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]