May 26, 2015 May 26, 2015Proactive customer service drives revenue and retentionThis is a Guest Post from Chris Frascella Earlier this year, Adrian covered proactive customer service in a three-part series on Forbes. In part one, he […]
April 10, 2012 April 10, 2012Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer ServiceIt’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work […]
January 20, 2012 January 20, 2012The Greatest Customer Service Strategyphoto credit: elyse patten Following on from my last post and the theme that it started to explore, I would like to present to you a […]