customer service agent

November 25, 2013

A Story Of Poor Customer Service And How To Fix It

This post originally appeared on my Forbes column. A few months ago the website posted a story: To Resolve Some Customer Service Problems, Just Call Back. […]
October 3, 2012

Social customer service can make your business more customer focused – Interview with Joshua March, Conversocial

Following on from my recent interview, Spread the love – Interview with Alexis Dormandy of, today I’m very excited to share with you an interview […]