customer feedback survey

August 11, 2017
five hand

Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates

Asking customers for feedback is an essential part of the improvement process for any business and, I’m pleased to say that, many companies now do ask […]
April 15, 2016

Some people say that customer surveys are dead, they’re wrong and here’s why

I recently saw the headline of an article on called: The Deadzone: Why customer surveys are dead. Having a keen interest in customer service and […]
September 18, 2012

Mapping Surveys to the Customer Journey

Avoiding the trap of surveying too early, too late, or too many things at the same time. Many companies diligently survey their customers and work hard […]
July 3, 2012

Customer Feedback: Could we improve response rates by adding a question?

Barclays have been in the news a lot lately but this post is not about their transgressions. What it is about is an online customer feedback […]