I read an article recently on TechRadar’s site (70% of customer complaints on social media ignored: Marketing ignores 70% of social media complaints). Now, if you […]
photo credit: colinwhite Just under a couple of weeks ago, I posted a guest piece from Jon Gordon: The Greatest Customer Service Strategy The following post […]
This is the fourteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]
photo credit: star5112 This is the thirteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all […]