Customer service can be improved not just by learning how to handle complaints better but also by learning how to handle different types of people better. […]
photo credit: colinwhite Just under a couple of weeks ago, I posted a guest piece from Jon Gordon: The Greatest Customer Service Strategy The following post […]
photo credit: star5112 This is the thirteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all […]
There’s been a hilarious story floating around the UK media for the last couple of days about Duncan Bannatyne wigging out over a negative review that […]