October 9, 2025
Today’s episode of the Punk CX podcast features Chris Koehler, the Chief Marketing Officer at Twilio. We discuss Twilio’s recently published State of Customer Engagement Report, […]
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- moment of truth
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- monitoring
- morale
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- Olof Schybergson
- Omni Channel Experience
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- One Agenda
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- Onesixtyfourth
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- Online Chat
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- opaque
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- Optician
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- organisation
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- organisational
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- Overall Experience
- Own Content
- ownership
- Oxfam
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- p&o cruises
- paddi
- paddi lund
- Paige O'Neill
- Pain Quotidien
- paint
- Pal's Sudden Service
- Pam Warren
- pandemic
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- Parloa
- partnership
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- PARTTEAM & OEMKIOSKS
- party
- Pascal Van Opzeeland
- passenger experience
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- Pat Carrigan
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- patrick barwise
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- Paul Adams
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- Pay Increase
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- Paycor
- paying attention
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- Pega
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- pendo
- People
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- perceive
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- Performance
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- personality
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- Pet Products
- Peter A. Hunter
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- Pets At Home
- Phil Barden
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- philosophy
- phone
- Phone Apps
- phone calls
- Phone Conversation
- Phone Service
- phrases
- Piece of Cake
- Piece of Cake Moving and Storage
- Pierce Buckley
- pillars
- Pim De Morree
- Pink Goldfish
- pipelinersales.com
- pitfalls
- Pitney Bowes
- places
- Planning
- Play
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- podcast
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- Point Scale
- political brands
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- Poly AI
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- poor customer service
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- Popular Channels
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- possible solutions
- Post Office
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- Powerhouse
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- Practical Guide
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- pragmatism
- Prashaant Huria
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- predictable AI
- Prediction
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- Preferred Channel
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- Priyomes
- proactive
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- Proactive Services
- proactive support
- Proactivity
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- Process
- Process Fabric
- process management
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- ProdecureFlow
- product
- Product Innovation
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- product/services
- Production Economics
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- profanity
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- Programmatic Marketing
- programme
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- Promises
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- Property
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- Prophet
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- pruning
- psd2
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- psychology
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- Punk
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- Purpose
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- Puzzel
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- Qualtrics
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- question
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- Rabbie Burns
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- racism
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- RAG
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- Ray Biggs
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- rear view mirrors
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- Rebecca Martin
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- reboot
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- Recession
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- Reckitt
- recognition
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- Recruiting Methods
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- referral
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- regal.io
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- relation
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- Relative Attractiveness
- relay race
- relevance
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- report
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- Requesting Feedback
- research
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- Resolution revolution
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- resource
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- responsetek
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- Rest
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- retail
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- Retrieval-Augmented Conversation
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- Rev Ops
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- Reverb.com
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- riad dar mimouna
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- rife
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- Rob Brown
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- Robotics Technology
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- rock climbing
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- Roger Beadle
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- roi
- Ron Davis
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- Rooms
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- Rooter Hero Plumbing & Air
- Rory Sutherland
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- rule
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- Running
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- Sales
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- Salesflare
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- Sam Boonin
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- Sample Size
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- san antonio
- Sandra De Zoysa
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- save a million hours
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- science
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- search
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- Sebastian Henkes
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- Sol
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- Stickiness
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- Story
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- structured data
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- The Age Of Agile
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- the customer
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- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
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- The Excellence Dividend
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- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- The future of CX
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The Intuitive Customer Podcast
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
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- The Personal Mba
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- The PRFAQ Framework: Adapting Amazon’s Innovation Framework to Work for You
- The Purposeful Culture Group
- The Ready
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- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
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- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- TheyDo
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
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- Thought Leadership
- ticketing
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- Tiffani Bova
- Tim Critchley
- Tim Deeson
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- time
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- Tip
- tips
- Tk Maxx
- TMAC
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- Todd Eby
- todd olson
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- toms
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- Toni Keskinen
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- Top Tasks
- Total Experience
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- Touchpoint
- Tove Kjellén
- Tower Magazine
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- township
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- TP
- Traditional Marketing
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- Training
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- Transavia
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- transport
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- trust
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- Trustpilot
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- TSB
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- Turnover
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- twelve
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- types of customers
- Ubiq Bi
- UCaaS
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- uk
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- unconditional service guarantees
- Unconscious Bias
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- Unemployment
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- unified desktop
- Unilever
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- us
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- usability
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- video
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- VoA
- VoC
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- Volatility
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- we make cool shit
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- WelcoMe
- well being
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- What Customers Hate
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- when to ask for
- Whisky
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- white papers
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- who is
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- WiCX
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- writing
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