February 4, 2012 February 4, 2012Is social customer care a good form of the ‘tail wagging the dog’?photo credit: lotje Below is a twitter exchange that I had in the last couple of days with the folks across at Frog Solutions. I really […]
December 23, 2011 December 23, 20112011 Rearview Mirror Lessons and Themes: Customer, Service, Business, Experience, Leadership, Marketing, Interviews, Loyalty and SocialIt’s that time of year for me where I spend a little time reviewing the past year in particular what has worked, what has proven popular […]
December 6, 2011 December 6, 2011Small business, customer loyalty…….there’s an app for that!photo credit: schnaars Over the last few months, I’ve had quite a few people, mainly PR folks, reaching out to me as part of blogger outreach […]