June 11, 2026
Today’s episode of the Punk CX podcast features a chat I had with Andrew Bialecki, the co-founder and co-CEO of Klaviyo, the autonomous B2C CRM that […]
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- Nadia Ness
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- Nadja Bellan-White
- Nakisa
- Nanorep
- Naomi Rankin
- Natasha Ratanshi-Stein
- Nate Sanders
- national customer service week
- Natural Science
- nCino
- Neatebox
- necessities
- necessity
- Needle
- Negative
- Negative Feedback
- Negative Impact
- Negative Review
- Neil Letchford
- Neil Martin
- nervous
- Nest
- net promoter
- Net Promoter Score
- Netflix
- Netigate
- network
- network performance
- Networking
- networking events
- Neuroformed
- neuroscience
- Neville Hobson
- Nevilson Christian
- new business
- new customer
- New Customer Service
- New customers
- new ideas
- New Technology
- New York Stock Exchange
- New York University
- newsjacking
- Newsletter
- Newvoicemedia
- Nexidia
- next best action
- Nextiva
- NextivaONE
- Nguvu
- NICE
- NICE 1CX
- NICE CXone
- NiCE World London
- niche
- Nicholas Webb
- nick
- Nick Barlow
- Nick Chater
- Nick Clark
- Nick Clegg
- Nick Francis
- Nick Hague
- Nick Mehta
- Nick Misewicz
- Nick Webb
- Nicola Millard
- Nicolae Naumof
- Nienke Bloem
- Nike
- Nikhil Pereira
- Nikki Gatenby
- nikki haine
- Nikola Mrkšić
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- Nilofer Merchant
- Nimble Inc.
- Nina Caruso
- nintendo
- nixonmcinnes
- NLP
- NLU
- NMD+
- no code
- no marketing budget
- No-Code Playbook
- Nogol Tardugno
- Non Obvious
- Non Obvious Megatrends
- Nooshin Alibhai
- Nordics
- Nordstrom
- norman broadbent
- North Korea
- north star
- Northeastern University
- Norwegian
- Not Listening
- nps
- Nps Score
- NTT
- Nudge
- Nudge Theory
- Nunwood
- O2
- Objectives and Key Results
- Occupop.
- Ofer Tirosh
- Office Noise
- office space
- offshoring
- Ogilvy
- Ogilvy & Mather Uk
- Oisin Lunny
- OKR
- old brain
- Olivier Jouve
- Olof Schybergson
- Omni Channel Experience
- Omnichannel
- on premise
- on-site search
- Onboarding
- One Agenda
- one to one marketing
- One Workforce
- Onesixtyfourth
- online businesses
- Online Chat
- Online Commerce
- Online Customer
- online customer feedback
- Online Customer Support Software
- Online Marketers
- Online Marketing
- Online Marketplace
- online questionnaires
- Online Review
- Online Reviews
- online shopping
- online social networking
- opaque
- Open Innovation
- open network
- Open Plan
- Open Text Corporation
- Openmarket
- Openreach
- Opentext
- Operating Model
- operations research
- opinion
- opinions
- OpinionWay
- opportunities
- opportunity
- Opportunity cost
- Optician
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- Optimizely
- organisation
- Organisation Change
- organisational
- Organisational Change
- Organisational Structure
- Organisational Structures
- organisational surveillance
- organizational behavior
- organizational culture
- Organizational Model
- Organizational Structure
- Organizational Theory
- Oru Mohiuddin
- Oscar Munoz
- OttoQA
- our customers
- outcome-based business models
- outreach
- Outreach Effort
- outreach marketing
- outside in
- Outsource Customer Service
- outsourced
- outsourced customer service support
- outsourcer
- outsourcing
- Outsourcing Support
- Overall Experience
- Own Content
- ownership
- Oxfam
- oxford dictionary
- p&o cruises
- paddi
- paddi lund
- Paige O'Neill
- Pain Quotidien
- paint
- Pal's Sudden Service
- Paloma Paraja
- Pam Warren
- pandemic
- paradox of choice
- Parloa
- partnership
- partnerships
- PARTTEAM & OEMKIOSKS
- party
- Pascal Van Opzeeland
- Pasquale DeMaio
- passenger experience
- passion
- Pat Carrigan
- Pat Lynch
- Patagonia
- patient experience
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- patrick barwise
- Patrick Cornish
- Patrick Wall
- Paul Adams
- Paul Greenberg
- Paul Hague
- Paul Hughes
- Paul Mawson
- Paul Redmond
- Pauline Wilson
- Pay Increase
- Pay It Forward
- Paycor
- paying attention
- Peer-to-peer Lending
- Pega
- Pega Blueprint
- Pegasystems
- Pegaworld
- pendo
- People
- people analytics
- people development
- People Learning
- People Read
- people talking
- peoples trust
- peppers & rogers group
- perceive
- perception
- perception gap
- Performance
- Performance Improvement
- Performance Level
- Performance Management Systems
- Performance Review
- permission marketing
- Persado
- Persona
- personal
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- Personal Approach
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- personal relationship
- Personal Relationships
- personal responsibility
- personal touch
- personal website
- personalisation
- personalisation at scale
- personality
- Personalization
- Personalize Experience
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- personalized marketing
- Pet Products
- Peter A. Hunter
- Peter Bell
- Peter Cross
- Peter Hunter
- Peter Kim
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- Peter Shankman
- Peter van der Putten
- Pets At Home
- Phil Barden
- Phil Lewis
- Phil Regnault
- philosophy
- phone
- Phone Apps
- phone calls
- Phone Conversation
- Phone Service
- phrases
- Piece of Cake
- Piece of Cake Moving and Storage
- Pierce Buckley
- pillars
- Pim De Morree
- Ping Wu
- Pink Goldfish
- pipelinersales.com
- pitfalls
- Pitney Bowes
- places
- Planning
- Play
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- Player Experience
- Plum Voice.
- podcast
- Podcast Interview
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- Point Scale
- political brands
- politics
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- Poly AI
- PolyAI
- poor customer service
- poor service
- Popular Channels
- Positive Customer Experience
- Positive Customer Experiences
- possible solutions
- Post Office
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- Powerhouse
- PPR
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- Practical Guide
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- practice of law
- pragmatism
- Prashaant Huria
- Prashanth Krishnaswami
- Prayag Narula
- predictable AI
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- Preferred Channel
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- pret
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- PRFAQ
- pricing
- primacy effect
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- Priyomes
- proactive
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- Proactivity
- Problem Solving
- Process
- Process Fabric
- process management
- process mining
- ProdecureFlow
- product
- Product Innovation
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- Product Marketing
- product/services
- Production Economics
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- profanity
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- profit
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- Programmatic Marketing
- programme
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- Promises
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- Property
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- Prophet
- ProProfs
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- Providing Feedback
- pruning
- psd2
- Psfk
- psp rare
- psychology
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- publishing
- pulse survey
- Punk
- punk cx
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- Purpose
- Purpose Driven
- Purposeful design
- putting customers first
- Puzzel
- PV Kannan
- PVK
- PwC
- PX
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- QA
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- Qmatic
- qualitative data
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- Quality
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- Quality Customer Service
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- Qualtrics
- Qualtrics AI
- Qualtrics X4
- quarters
- Quastelmidgen
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- question
- questions
- questions impact
- queue
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- queuing
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- Quiq
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- Rabbie Burns
- RAC
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- racism
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- RAG
- RAIN
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- Rao
- rare
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- rate increase
- rates drop
- Ray Biggs
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- reach
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- real customer
- Real Time Feedback
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- rear view mirrors
- rearview mirror
- rearview mirrors
- Rebecca Martin
- Rebecca Miller
- reboot
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- Reckitt
- recognition
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- Recruiting Methods
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- Red Goldfish
- Reduce Turnover
- referral
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- referrer
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- regal.io
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- relation
- relations
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- relevance
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- renew
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- report
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- reputation
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- Requesting Feedback
- research
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- research report
- Resolution revolution
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- resource
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- responsetek
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- Rest
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- retail
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- riad dar mimouna
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- Roger Beadle
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- roi
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- Rooms
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- Round pyramid
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- rule
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- saas
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- sacred cows
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- Sales
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- Salesflare
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- Sam Boonin
- Sam Johnson
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- Sameer Ahmed Khan
- Sample Size
- sampling
- Samsung
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- san antonio
- Sanas
- Sandra De Zoysa
- Sandra Thompson
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- Sanish Mondkar
- Sanjay Brahmawar
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- SAP
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- save a million hours
- SCA
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- schemes
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- science
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- Scott Addington
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- Sdl
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- search
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- Sebastian Henkes
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- service
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- Sol
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- Some Tips
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- Stickiness
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- thank you
- The Age Of Agile
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- The First Word
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- The Foundation
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- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
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- The Intuitive Customer Podcast
- The JOLT Effect
- the link
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- the most
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- The PRFAQ Framework: Adapting Amazon’s Innovation Framework to Work for You
- The Purposeful Culture Group
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- the who
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- TheyDo
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- This Is Marketing
- Thom Gruhler
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- Todd Eby
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- Top Tasks
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- Tove Kjellén
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- transport
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- treats
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- TSB
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- Turnover
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- twelve
- Twilio
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- types of customers
- Ubiq Bi
- UCaaS
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- uk
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- Unbabel
- unconditional service guarantees
- Unconscious Bias
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- Unemployment
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- unified desktop
- Unilever
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- us
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- usability
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- vulnerable customers
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- WelcoMe
- well being
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