We’re seeing a surge of activity — experimentation, piloting and implementation — in the customer service space regarding new artificial intelligence (AI)-enabled tools, particularly those aimed at […]
Today’s podcast is with Kenji Hayward, the Senior Director of Customer Support at Front, the all-in-one, AI-powered customer service platform built for collaboration. Kenji joins me […]
This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set […]
This is a guest post from Ofer Tirosh, Chief Executive Officer, Tomedes. Why Language is the Key to a Great Customer Experience In a world where […]